Quote:
Originally Posted by wxcrawler
I did contact Heritage by email this morning. They responded very quickly, which I greatly appreciated. They are going to test plant one of their full packets of Rebel Yell to see if they get any RL. If they do, they'll pull them from their seed list. I think that's a good course of action. They agreed with everyone else that it was likely a stray, although it is possible a single fruit cross got in their seed.
Although I didn't ask for or expected a refund (it's actually kind of exciting), Heritage offered me a refund or 2 other seed packets. That's more than fair to me, and I'll likely take them up on the offer of different seeds. I'm always looking for new varieties to try.
Thanks everyone for your comments!
Lee
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What you described right there is what I would call outstanding customer service. That's what a reputable company should do.