Tomatoville® Gardening Forums


Notices

Member discussion regarding the methods, varieties and merits of growing tomatoes.

Reply
 
Thread Tools Display Modes
Old February 22, 2018   #16
ginger2778
Tomatovillian™
 
Join Date: Aug 2011
Location: Plantation, Florida zone 10
Posts: 9,283
Default

Quote:
Originally Posted by wxcrawler View Post
I did contact Heritage by email this morning. They responded very quickly, which I greatly appreciated. They are going to test plant one of their full packets of Rebel Yell to see if they get any RL. If they do, they'll pull them from their seed list. I think that's a good course of action. They agreed with everyone else that it was likely a stray, although it is possible a single fruit cross got in their seed.

Although I didn't ask for or expected a refund (it's actually kind of exciting), Heritage offered me a refund or 2 other seed packets. That's more than fair to me, and I'll likely take them up on the offer of different seeds. I'm always looking for new varieties to try.

Thanks everyone for your comments!

Lee
What you described right there is what I would call outstanding customer service. That's what a reputable company should do.
ginger2778 is offline   Reply With Quote
Old February 22, 2018   #17
KarenO
Tomatovillian™
 
KarenO's Avatar
 
Join Date: Oct 2012
Location: Vancouver Island
Posts: 5,931
Default

Quote:
Originally Posted by ginger2778 View Post
What you described right there is what I would call outstanding customer service. That's what a reputable company should do.
Agree! I think that is a very good response and solution.
(I would choose the seeds too)
KarenO
KarenO is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 01:53 PM.


★ Tomatoville® is a registered trademark of Commerce Holdings, LLC ★ All Content ©2022 Commerce Holdings, LLC ★